In this qualitative research, I helped build a common understanding of the current system and users’ tasks so that functions to be included in the new system can be accurately specified. I interviewed 14 experts across 7 teams, developed 7 task flow diagrams, and facilitated whiteboard debriefing activities. The work was incorporated into a 2-year revamp plan.
- Planned the research and project
- Conducted stakeholder interviews
- Coordinated with multiples teams and roles
- Conducted in-person and remote interviews
- Analyzed and visualized the results
- Communicated the results to various roles