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Task Flow Analysis of a 20-year-old Content Pipeline System

  • Employer: Cengage/Gale
  • | 2.5 months (06/2017 – 08/2017)

In this qualitative research, I helped build a common understanding of the current system and users’ tasks so that functions to be included in the new system can be accurately specified. I interviewed 14 experts across 7 teams, developed 7 task flow diagrams, and facilitated whiteboard debriefing activities. The work was incorporated into a 2-year revamp plan.

ROLE
User Experience Researcher
  • Planned the research and project
  • Conducted stakeholder interviews
  • Coordinated with multiples teams and roles
  • Conducted in-person and remote interviews
  • Analyzed and visualized the results
  • Communicated the results to various roles

What is Content Pipeline System?

Problems

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Plan

Execute

Analyze

Debrief

Report

Impact

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