- Contextual Inquiry
- Affinity Analysis
- Competitive Analysis
- Heuristic Evaluation
- Usability Testing
- Survey Analysis
- QOC Notation
- Mocks, Flows
- Information Architecture
- Information Visualization
- Agile Methodologies
“Gale is a thinker who always strives for avenues to stretch beyond her own limits.“
— Boon-Yen Loon, Director of Development at Xuenn Pte Ltd
“A lovely girl with UI , UX and art design skills. She can always provide deliverable timely and precisely. Very impressive.”
— Polo Chen, Business Analyst at Xuenn Pte Ltd
“Gale is a self starter who anticipates and resolves group needs on a before they are a problem. I like her analytical thinking.”
“Excellent management of the work.Nice thoughts on the client's problem in our project.”
— Feedback from members of project “Makerspaces in Libraries”
User Experience Researcher
Gale (Chih-Yun) Yang is a User Experience Researcher with 4+ years of professional experience in research, design and entrepreneurship. As a passionate lifelong learner, she is now studying Human-Computer Interaction at the University of Michigan.
Read Between the Lines
She loves talking to people, able to empathize with users and turn that empathy into what she does everyday. In a books exhibition, she was able to uncover latent customer needs through interviewing and finally sold 100 packages in 5 days.
Solve Problems with Rapid Iteration
As a former co-founder of a start-up, she participated in product decision from tactical details to a strategic level in an agile environment. She recruited and interviewed independently with over 14 interviewees within 45 days.
Tell Stories for Stakeholder Buy-In
In Xuenn, she led a group of senior technical people to design a mobile app. She successfully shared findings through a visually pleasing, yet convincing presentation – a core part of the idea was accepted by CEO to be started immediately.
Enjoy Working with Hybrid Talents
She always collaborates with cross-functional members, such as designers, project manager, engineers and stakeholders from multiple countries. She learns their unique perspectives and communicates in their languages to build the team up.
While she is not in the field and crafting design solutions, traveling ✈️️ around with her endless curiosity 😍, exploring hidden gem restaurants 🍜, discovering corners to have perfectly-roasted coffee ☕ are always her obsessions in life. Shoot her a message at firstname.lastname@example.org